WORKMANSHIP COVERAGE POLICY

This Workmanship Coverage Policy ("Policy") is issued by FIX NOW NOW (Pty) Ltd, a company duly registered in accordance with the laws of the Republic of South Africa.

FIX NOW NOW is committed to delivering reliable, professional, and quality trade services. Every service completed through our platform is protected by our 7-Day Workmanship Coverage, giving clients confidence that verified workmanship defects will be corrected promptly and professionally.

This Policy forms part of the service agreement between FIX NOW NOW, its approved service providers ("Contractors"), and the Client.

1. Effective Date

This Policy becomes fully operational and enforceable from the first day FIX NOW NOW officially commences business activities.

All eligible services completed from this date onward are automatically covered under this Policy.

2. Company Compliance

FIX NOW NOW (Pty) Ltd confirms that it is:

  • Legally registered in the Republic of South Africa.

  • Fully compliant with applicable South African tax legislation.

  • Committed to conducting business in accordance with the Constitution and all applicable laws of South Africa.

  • Dedicated to ethical business practices, consumer protection, and professional service standards.

3. Scope of Coverage

Every service booked and completed through FIX NOW NOW automatically qualifies for workmanship coverage.

Coverage applies to work performed by approved contractors registered on the FIX NOW NOW platform.

4. Coverage Period

All completed work is covered for a period of:

Seven (7) Calendar Days

The coverage period begins on the official completion date of the work as confirmed by the Client or FIX NOW NOW.

5. Services Covered

Coverage includes, but is not limited to:

  • Plumbing

  • Electrical Services

  • Painting

  • Roofing

  • Waterproofing

  • Ceiling Installation & Repairs

  • Carpentry

  • Welding

  • Tiling

  • Bricklaying

  • Paving

  • Gardening & Landscaping

  • Cleaning Services

  • Appliance Installation

  • CCTV Installation

  • Gate Motor Installation

  • Solar Installation

  • Home Maintenance

  • Commercial Maintenance

  • General Repairs

  • Handyman Services

and any additional services listed on the FIX NOW NOW platform.

6. What Is Covered

This Policy covers verified workmanship defects arising directly from:

  • Poor workmanship.

  • Incorrect installation.

  • Failure to complete work according to the agreed scope.

  • Loose or improperly fitted installations.

  • Faults caused by negligent workmanship.

Where a claim is approved, FIX NOW NOW will arrange for the workmanship defect to be corrected at no additional labour cost to the Client.

7. Exclusions

This Policy does not cover:

  • Damage caused by misuse or negligence.

  • Normal wear and tear.

  • Structural movement.

  • Floods, storms, lightning, earthquakes, or other natural disasters.

  • Fire damage.

  • Theft or vandalism.

  • Manufacturer defects.

  • Materials supplied by the Client.

  • Damage caused by third-party repairs or alterations after completion.

  • Failure to maintain the completed work.

8. Client Responsibilities

To maintain coverage, the Client must:

  • Inspect completed work promptly.

  • Report workmanship concerns within the 7-day coverage period.

  • Allow FIX NOW NOW access to inspect the reported issue.

  • Avoid allowing third parties to modify or repair the work before inspection.

Failure to comply may affect eligibility for coverage.

9. Claims Procedure

To submit a workmanship claim, the Client must provide:

  • Full name

  • Job reference number

  • Service address

  • Completion date

  • Description of the workmanship issue

  • Supporting photographs or videos where available

Claims must be submitted before the expiry of the 7-day coverage period.

10. Investigation

FIX NOW NOW reserves the right to:

  • Inspect the completed work.

  • Interview the assigned contractor.

  • Obtain an independent technical assessment where necessary.

Only verified workmanship defects will qualify for corrective action under this Policy.

11. Corrective Action

Where a claim is approved, FIX NOW NOW may, at its discretion:

  • Repair the defective workmanship.

  • Assign another qualified contractor to complete the corrective work.

  • Re-perform the affected service.

No additional labour charges will be payable by the Client for approved workmanship claims.

12. Limitation of Liability

FIX NOW NOW's liability is limited to correcting verified workmanship defects.

FIX NOW NOW shall not be liable for indirect, consequential, incidental, or special damages, including loss of income, business interruption, or other financial losses, except where liability cannot lawfully be excluded.

13. Fraudulent Claims

Any fraudulent claim, false statement, forged documentation, or deliberate misrepresentation will immediately void coverage and may result in legal proceedings.

14. Governing Law

This Policy shall be governed by the laws of the Republic of South Africa.

Any dispute arising from this Policy shall be subject to the jurisdiction of the competent courts of South Africa.

15. Amendments

FIX NOW NOW reserves the right to amend this Policy where necessary. Any amendments will not affect coverage for work completed before the amendment takes effect unless required by law.

16. Client Acceptance

By requesting, booking, or accepting services through FIX NOW NOW, the Client confirms that they have read, understood, and agree to be bound by the terms and conditions of this Workmanship Coverage Policy.

Customer Assurance

Every job completed through FIX NOW NOW is automatically protected by our 7-Day Workmanship Coverage. If a verified workmanship defect is reported within seven (7) calendar days of completion, FIX NOW NOW will arrange for the issue to be corrected by a qualified professional at no additional labour cost, subject to the terms of this Policy.

Authorization

FIX NOW NOW (Pty) Ltd

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail Fix@fixnownow.today